Terms & Conditions
Updated 29th of October 2024
The terms of sale and delivery apply for products purchased on www.hellosunflower.com
S. F. R. ApS
VAT NO. 39369273
Vestergade 12A, 2. sal
1456 København
Denmark
Mail: shipping@hellosunflower.com
P: +45 53 63 39 79 (opening hours; Monday, Wednesday and Friday, 1:00 – 2:30 PM CET)
SHIPPING RATES
Denmark: We offer free delivery on all orders above 1600 DKK
European Union: We offer free delivery on all orders above 269 EUR
Great Britain: We offer free delivery on all orders above 178 GBP
International: We offer free delivery on all orders above 225 USD
PAYMENT AND DELIVERY
We accept payment with Dankort, Visa, Mastercard, Maestro, JCB and Diners Club. We do not deduct the amount until the product is shipped. In the case of a custom-made item, the payment will be deducted when fulfilment of the order commences. If you have ordered multiple products and one of the products is on back order, we do not deduct payment for the product on back order until it is shipped.
The price of shipping is added to the listed price. You choose the form of shipping at the end of the payment process. A payment fee may be charged, depending on the chosen form of payment.
The product will be delivered within 3-5 days. Overseas 3-10 days after your purchase. Express Shipping 1-3 working days. The product will be delivered by either GLS, UPS, DHL or EMS.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
RIGHT OF CANCELLATION
The price of shipping is added to the listed price. You choose the form of shipping at the end of the payment process. A payment fee may be charged, depending on the chosen form of payment.
The product will be delivered within 3-5 days. Overseas 3-10 days after your purchase. Express Shipping 1-3 working days. The product will be delivered by either GLS, UPS, DHL or EMS.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
RIGHT OF CANCELLATION
The right of cancellation applies for consumers who purchase via www.hellosunflower.com. Commercial customers do not have a right of cancellation.
You have the right, without providing a reason, to cancel an agreement up to 14 days after the day on which you or another person who you have chosen (but not the shipping company) receives the product in your/their physical possession. If an order comprises multiple products and we cannot deliver the products at the same time, the right of cancellation applies from the time that you or another person who you have chosen (but not the shipping company) receives the last product in your/their physical possession.
If the right of cancellation expires on a holiday, Saturday, Denmark's Constitution Day, Christmas or New Year's Day, the deadline will be extended until the following business day.
HOW TO EXERCISE THE RIGHT OF CANCELLATION
You exercise the right of cancellation by notifying us that you wish to cancel the order. Mail: shipping@hellosunflower.com P: +45 53 63 39 79 (opening hours; Monday, Wednesday and Friday, 1:00 – 2:30 PM CET).
You can also refuse to receive the product or simply not collect it at the Postoffice etc. You can use the law's standard cancellation form (use this link to the form https://www.retsinformation.dk/Forms/R0710.aspx?id=160666#Bil3), which is found at the end of the conditions, but it is not mandatory. If you use the cancellation form, we will provide confirmation of receipt of the cancellation by e-mail. The cancellation form will be sent to you with our confirmation of the purchase.
The right of cancellation is upheld if you send your notice of cancellation before the expiry of the cancellation deadline.
RETURN
If the right of cancellation expires on a holiday, Saturday, Denmark's Constitution Day, Christmas or New Year's Day, the deadline will be extended until the following business day.
HOW TO EXERCISE THE RIGHT OF CANCELLATION
You exercise the right of cancellation by notifying us that you wish to cancel the order. Mail: shipping@hellosunflower.com P: +45 53 63 39 79 (opening hours; Monday, Wednesday and Friday, 1:00 – 2:30 PM CET).
You can also refuse to receive the product or simply not collect it at the Postoffice etc. You can use the law's standard cancellation form (use this link to the form https://www.retsinformation.dk/Forms/R0710.aspx?id=160666#Bil3), which is found at the end of the conditions, but it is not mandatory. If you use the cancellation form, we will provide confirmation of receipt of the cancellation by e-mail. The cancellation form will be sent to you with our confirmation of the purchase.
The right of cancellation is upheld if you send your notice of cancellation before the expiry of the cancellation deadline.
RETURN
If you wish to cancel an order, you need to notify us that you wish to cancel your order and return the product to us without unnecessary delay and no later than 14 days.
Regarding Christmas presents purchases we can extend the 14 days period, but only if you contact customer service at shipping@hellosunflower.com
Regarding Christmas presents purchases we can extend the 14 days period, but only if you contact customer service at shipping@hellosunflower.com
Products may not be sent as billed on delivery or without delivery to the recipient's address. You must pay for the return of the products.
When you return a product to us you must fill out our online return form. The return form must have all the required information, so we can identify your order.
You're able to purchase a return label in the online return form, if you prefer not to, you must return your package to the following address with a traceable method:
West Logistics
Att.: S. F. R. ApS
Michael Drewsensvej 7
DK-8270 Højbjerg
Denmark
If you have any questions please contact our customer service at +45 53 63 39 79 (opening hours; Monday, Wednesday and Friday, 1:00 – 2:30 PM CET) or by e-mail shipping@hellosunflower.com
West Logistics
Att.: S. F. R. ApS
Michael Drewsensvej 7
DK-8270 Højbjerg
Denmark
If you have any questions please contact our customer service at +45 53 63 39 79 (opening hours; Monday, Wednesday and Friday, 1:00 – 2:30 PM CET) or by e-mail shipping@hellosunflower.com
Important Info: All returns must be sent directly to our warehouse. We are not able to accept and pick up returns at collection points (pakkeshops). The package will be returned to the customer once again. We recommend using a courier with a traceable business delivery service, such as PostNord or GLS (DK) and advise all customers to get a receipt for the return drop-off.
REFUNDS
When you cancel a purchase, we refund the value of the product - not the shippingcosts. The amount will be refunded without undue delay and in any event no later than 14 days from the date on which we receive notification of your cancellation. However, we can withhold the refund until we have received the returned products or until you have provided documentation of having returned the products. We will provide such refunds with the same payment method used by you for the original transaction. In any event, you will not be charged any fees in connection with the refund.
PAYPAL RETURN SERVICE
If you paid for your order via PayPal, they will refund your return shipping costs up to 30 USD on 12 eligible purchases a year. Read more.
PARTIAL CANCELLATION
If you wish to cancel a portion of your purchase, shipping costs will not be refunded.
PAYPAL RETURN SERVICE
If you paid for your order via PayPal, they will refund your return shipping costs up to 30 USD on 12 eligible purchases a year. Read more.
PARTIAL CANCELLATION
If you wish to cancel a portion of your purchase, shipping costs will not be refunded.
INSPECTION OF PRODUCT AND PACKAGING
You are only liable for any reduced value of the product caused by handling of the product in excess of that necessary to determine the product's nature, characteristics and functionality.
Normally, you may inspect the product in the same way that one is permitted and able to do in a shop, but you must not use it. Therefore, you must not remove any tags or the like. If you have used it in a way that one is not permitted or able to do in a shop, and we cannot sell the product again, or cannot sell it at full price again, you must expect that we will deduct the reduction in value from the amount refunded to you. If the product no longer has a commercial value, we will not refund the purchase amount. It is furthermore important that you do not damage the shoebox, since it is a part of the product. If the box is damaged - we may not accept the return.
You must also ensure that the product is properly wrapped when you return it. You are liable for the package/products until we receive it. Therefore, save your shipping receipt and, if applicable, the track and trace number.
CLAIMS
If there is a defect in a product, e.g. an equipment or manufacturing defect, the provisions of the Danish Sale of Goods Act apply.
You may submit a claim regarding defects in the product within 24 months from the time of delivery or by contacting us on shipping@hellosunflower.com or phone our costumer service at P: +45 53 63 39 79 (opening hours; Monday, Wednesday and Friday, 1:00 – 2:30 PM CET) We ask you to provide as much detail as possible about the problem. If the claim is warranted, we will refund your reasonable shipping costs.
Remember that the product must always be shipped in protective packaging and that you must obtain a shipping receipt. Save your postal receipt, including information about shipping costs and, if applicable, the track and trace number.
COMPLAINTS
If we cannot agree on the processing of a claim, you may submit a complaint to the Consumer Complaints Board, Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby, www.forbrug.dk. The complaint can be submitted by completing a complaint form via www.minsag.forbrug.dk.
You can also use the European Commission's complaint portal: ODR
Normally, you may inspect the product in the same way that one is permitted and able to do in a shop, but you must not use it. Therefore, you must not remove any tags or the like. If you have used it in a way that one is not permitted or able to do in a shop, and we cannot sell the product again, or cannot sell it at full price again, you must expect that we will deduct the reduction in value from the amount refunded to you. If the product no longer has a commercial value, we will not refund the purchase amount. It is furthermore important that you do not damage the shoebox, since it is a part of the product. If the box is damaged - we may not accept the return.
You must also ensure that the product is properly wrapped when you return it. You are liable for the package/products until we receive it. Therefore, save your shipping receipt and, if applicable, the track and trace number.
CLAIMS
If there is a defect in a product, e.g. an equipment or manufacturing defect, the provisions of the Danish Sale of Goods Act apply.
You may submit a claim regarding defects in the product within 24 months from the time of delivery or by contacting us on shipping@hellosunflower.com or phone our costumer service at P: +45 53 63 39 79 (opening hours; Monday, Wednesday and Friday, 1:00 – 2:30 PM CET) We ask you to provide as much detail as possible about the problem. If the claim is warranted, we will refund your reasonable shipping costs.
Remember that the product must always be shipped in protective packaging and that you must obtain a shipping receipt. Save your postal receipt, including information about shipping costs and, if applicable, the track and trace number.
COMPLAINTS
If we cannot agree on the processing of a claim, you may submit a complaint to the Consumer Complaints Board, Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby, www.forbrug.dk. The complaint can be submitted by completing a complaint form via www.minsag.forbrug.dk.
You can also use the European Commission's complaint portal: ODR